FAQ

Soothe n' bloom products faq

Why CBD?


Cannabidiol (CBD) is being actively researched for its potential therapeutic effects on ailments of the body and mind. The idea of medicinal or therapeutic CBD is especially enticing since it does not have the psychoactive effects of THC. CBD has gained popularity in recent years with the legalization of marijuana for medical and/or recreational use in many states. With the passage of the Farm Bill in 2018, CBD from hemp has become more widely available and sought after. Many CBD products use something called “CBD isolate,” which is made by extracting solely the cannabidiol from the plant. All Jimbo & Jules products use full-spectrum CBD, which contains a majority CBD, plus the added benefit of a spectrum of other compounds naturally found in the hemp plant. These compounds, which are also being researched for their own potential therapeutic effects, react with each other and with the CBD, creating a special “entourage effect” of goodness.




Will your products get me high?


Nope! All of our products are non-psychoactive, meaning they will not get you high. Our full-spectrum hemp oil is produced from from high-quality industrial hemp, not marijuana. In cannabis products, THC is the primary chemical that creates a psychoactive effect (“gets you high”), while CBD does not have a detectable psychoactive effect. Our CBD comes from hemp, and each of our products contains less than 0.3% THC as required by law.




My product has melted from heat. What do I do?


We pride ourselves on the all-natural, safe and simple ingredients in our products. In order to keep it this way, we do not add any chemical stabilizers in the mix. As a result, our products (which are made primarily of oils) will melt in high temperatures. Aside from being a little messy, this is A-okay, and does not change their effectiveness or quality. If you have a melty mess and want to harden it up quick, pop it in the fridge or freezer for a few minutes! Also, if your tin has been exposed to high heat (for example, if you left it in the car on a sunny day), make sure to hold it steady, face-up next time you open it to avoid spillage. *Please note: It is possible that shipped products may arrive in a melted state, or may have melted and resolidified in a less-than-perfect shape inside the container. Always be sure to let hot tins cool face-up before opening. We apologize for any imperfect-looking products; but we promise it’s still the same great stuff! Besides, it’s what’s on the inside that matters!




My product got cold and is too hard to scoop. What do I do?


As discussed above, our products do not contain any chemical stabilizers. Because they are all-natural oils, they are affected by temperature. The oils may harden significantly if your product is exposed to super cold temperatures. If this is the case, just warm the container up with your hands, or rub a finger on the surface to melt it! When exposed to the heat of your body, the oils will melt to a workable softness.




Are essential oils safe?


If used correctly, absolutely! With the rise in essential oil usage in our culture, it is incredibly important to be well informed on safe practices for these powerful ancient healing tools. Many oils are contraindicated for conditions such as pregnancy, high/low blood pressure, and epilepsy, or for children under 5 years of age. If any of these is relevant to you, be sure to research and/or consult a healthcare professional about any oils you are considering using (whether in our products, in a diffuser, or any other form!). Many contraindications are directed at those who intend to use oils in high concentration over a long period of time. The essential oils in our products are always diluted to the safe threshold for regular use. This is a 2% dilution for salves and roller bottles, and 1% for lip balms.




I have an allergy to coconut oil. Can I still use your products?


Unfortunately, coconut oil is a key ingredient for both our salves and our lip balms and cannot be removed. However, we’d be happy to make you a roller bottle blend using a substitute oil upon request! Just shoot us an email here.




Your products say “organic,” but you don’t have the USDA certified label. How do I know it’s truly organic?


It’s true, we are not certified organic. However, we are wholeheartedly committed to sourcing only the best possible ingredients for our products. We work to source not just organic, but food-grade (when possible), pure, ethically sourced ingredients from well-intentioned businesses. Most of our ingredients are certified organic themselves, with the exception of the full-spectrum hemp oil and the vitamin e/olive oil we use as a natural preservative. As the industry stands currently, hemp oil is not able to be certified organic. We are always sure to source oil from hemp that has been grown using organic practices. It was very important to us that our products are soy-free, and it is very difficult to find vitamin e that is not sourced from soy. Our vitamin e is sourced from sunflowers and carried in olive oil. We opted for a high-quality food-grade oil from non-GMO sunflowers over a non-food-grade organic product which we felt was of lower quality.




My product is grainy all of a sudden?


This is normal, and does not change the effectiveness of the product. The "grains" are shea butter that has coagulated from cooling. When the molecules cool, like materials look to bind with each other. As your product heats back up (from external temperature or as you apply it to your skin), the shea butter will melt and mix back in!




How should I store the products and what is the shelf life?


Proper storage is essential to maintaining the quality, effectiveness, and full expected shelf life of our products. We recommend storing in a cool, dry, and dark location with the lid tightly sealed to ensure maximum shelf life. When properly stored, products should be used within 6 months of opening. Products should be opened within 6 months of purchase. Please keep in mind that there are many factors that may cause your product to lose quality quicker. For example, leaving the lid off for long periods of time, sticking dirty fingers in the tin, and exposing the product to heat and moisture just to name a few. Also note that the scent may fade with time. Essential oils oxidize when in contact with light, heat, and air causing their scent to lessen with age. If you happen to lose track of a product and find it down the road we highly recommend doing a patch test and seeing how you react. Of course, if it seems off then toss it (please recycle!).




What are your tins made of? Are they recyclable?


The tins for our Salves and Smiles products are made of high quality aluminum. They are 100% food grade and BPA-Free. Yes, they are recyclable! Please reuse if you can.




Are your roller bottles BPA-Free? Are they recyclable?


Yes! Our bottles are made from high-quality amber glass and are 100% BPA-Free and food grade. The roller ball is stainless steel. Please recycle!




How much product should I use?


Good question! This varies product to product, and totally depends on you and your body. Don't be afraid to apply a generous amount of any product, and be sure to fully cover any areas of pain or tension. All of our products are safe for consistent/daily use. You can get the most out of your salves and blends by massaging them into the skin; this helps maximize absorption. As for our smiles, just swipe over the lips and let them soak it in.




Are your products 3rd party tested?


Yes! Our products are 3rd party tested by ISO certified labs to ensure purity and potency. Please email team@jimboandjules.com if you would like us to send test results for a specific product.





Frequently asked questions

What do you mean by “native” and “sterile” plants?


A native plant is any plant that is indigenous to a given geographical region. Native plants provide vital ecosystem services, like absorbing carbon, providing food and habitat for insects, birds, and animals, and interacting with other native plants. With global import/export of plants and the popularity of picture-perfect gardens, the line between native and not has become exceptionally blurred. Many plants that might seem native because of their popularity are often in fact just the opposite. Many non-native plants are heavily advertised as “pest-free” for your garden. Pest free means that the plant is alien to the local wildlife and therefore does not play a part in the food web. This is what we mean by “sterile”. While pest-free may sound appealing, replacing native plants with sterile plants really means wiping out the food source for a local creature. Each instance creates a domino effect that reverberates up and down the food chain, eventually impacting every part of the nature around us. A garden devoid of insects may look pretty, but it is a depleted habitat in disguise. Given the state of the earth right now and the magnitude of suburban/urban development, it is crucial that our gardens, our personal pieces of nature, are truly in harmony with the habitats we’ve replaced. Curious about your garden? Search the names of your favorite featured plants online and see where they originate from. Next time you get to work in your garden, be sure to look up your regions native plants using the Native Plant Finder! You may be surprised how many beautiful (and environmentally impactful) plants and flowers you’re missing out on.




Where can I find more information on native plants, biodiversity loss statistics, conscious gardening, etc?


Here’s a list of some of our favorite resources! What to plant: Native Plant Finder, National Wildlife Federation Native Plants of Maryland: What, When and Where Why it matters: Book: Bringing Nature Home by Doug Tallamy Book: The Living Landscape by Rick Darke and Doug Tallamy The Insect Apocalypse Is Here State of The Birds, 2016 Worldwide decline of the entomofauna: A review of its drivers Look for native nurseries and native garden clubs in your area!




What do you mean when you say "every purchase contributes" to the project?


We're so glad you asked! We understand that this wording may not be as clear-cut as other businesses who, say, donate a percentage of profits or plant a tree for each purchase. The reason we opted against these systems is not to pull the wool over your eyes; in fact, quite the opposite! We are so deeply passionate about the Conscious Garden Project, and we want to do as much as we possibly can to spread the impact. We originally intended to plant a flower for each purchase, but our research quickly showed us that we need to do more than just put flowers in the ground to really help our starved habitats. In order to build "conscious" native gardens, we work hard to locate, research, plan, carry out, and maintain extensive landscaping projects. In addition to carrying out the physical creation of the garden, we are also working to team up with communities to educate youths and adults on the meaning and importance of native gardening. Our intention is for the CGP to continually grow and evolve alongside our business. To be as transparent as possible: 100% of the profit that we realize from J&J products goes toward the following: development of the business, a fair and reasonable salary for the two of us (we currently have no employees), and funding the planning and creation of our gardens and community outreach projects. The Conscious Garden Project is not-for-profit. We are wholly committed to bettering the world around us, and intend to be a living example of the ethically-conscious, community-focused business we believe our world needs. Follow us on social media to see regular updates on our progress, and please reach out if you are interested in getting involved!





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