SHIPPING & RETURNS
SHIPPING & return POLICY
Due to the nature of our products and the small size of our business, we are unable to accept returns for unwanted purchases. If a product were to be returned to us, even unopened, we would be unable to resell it due to safety and purity concerns. Please be sure to read our product descriptions, FAQ’s, and reviews before purchasing to be sure you are confident in your decision! We take so much pride in our products and are more than happy to answer any additional questions and address any concerns or issues you may have. Your satisfaction and happiness is our #1 goal! Contact us any time.
(*Always perform a patch test on a small area of the skin before full usage to ensure there is no irritation. Jimbo & Jules is not responsible for any individual reactions to our products, as all ingredients are included on the website description as well as the label.)
All non-liquid products are packaged & shipped in solid form at room temperature. Unfortunately, temperature control is out of our hands from there. Thus, it is possible that products may be in a melted state, or may have melted and resolidified in a less-than-perfect shape inside the container. Always be sure to let hot tins cool face-up before opening. We hope you understand that we cannot accept returns for products that have melted in transit. We sincerely apologize for any imperfect-looking products; but we promise it’s still the same great stuff! Besides, it’s what’s on the inside that matters!